Use this PowerPoint deck to build and improve essential service desk processes, build recognition and mentoring practices, and improve knowledge sharing.

Project deliverables include:

  • Increase Support of Tier 2 and Tier 3 – Application and Operation Manager Playbook
  • Internal Communications Strategy
  • Internal Communications Plan
  • Mentoring Program Guidelines
  • Recognition Program Guide
  • Amended knowledgebase management process
  • Service support metrics and reporting
  • Collaboration metrics and reporting

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Increase Support of Tier 2 and Tier 3

How to get your whole IT team to buy into the shift-left strategy.

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