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Most enterprises have some type of business continuity plan in place, and in many cases the plan is well thought out and even tested periodically to ensure viability. The plan needs to include the infrastructure and processes that will be necessary to keep dozens, hundreds, or thousands of workers connected from remote locations – most commonly their homes.
Planning for the Unthinkable
There are many reasons why large numbers of users would need to be remote, ranging from natural disasters to pandemics to power outages. While many enterprises include Disaster Recovery (DR) sites in their business continuity planning to accommodate essential services such as contact centers, it is never practical to accommodate the entire company in these facilities. However, it is not only practical, but essential, for many key employees, partners, and contractors to have access to enterprise network resources and applications to maintain business continuity.