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Incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational efficiency. Clearly document use cases that pertain to the incidents commonly faced by your organization.

Customize the ransomware runbook by including the following sections for each single endpoint, multiple endpoints, and server infection:

  • Incident summary
  • Escalation process diagram
  • Detailed response procedures
  • Revision history

Align the response procedures with Phase 2 of the blueprint, Develop and Implement a Security Incident Management Program.

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Search Code: 84312
Published: August 3, 2017
Last Revised: November 28, 2017

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