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Measure and record your Incident Management metrics monthly to identify your process performance and drive continued process improvement. Use these results to prove the value of your organization’s Incident Management process.
- This tool contains 5 critical key performance indicators, all of which can be manually monitored or tracked using an ITSM tool.
- Set realistic targets and record your baseline to assist you in effectively monitoring your progress.
- Use the tool to track your progress against the targets set. Refer to the graphic displays to help support easy assessment and clear stakeholder briefs.
Use the graphs and monthly reports of your recorded metrics to identify your process performance and prove the value of your Incident Management process to critical stakeholders.