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Use this tool to assess the maturity and completeness of your Incident Management process.

  • Identify your organization’s maturity within each phase of Incident Management by completing each section.
  • Assess your organization’s degree of completeness for each required activity using our 6 level scheme.

Use the analysis of your organization’s process area and total maturity results to concentrate your project efforts on improving the execution of all required activities and optimize your process.

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Establish a Right-Sized Incident Management Process

Resolve service issues faster and more successfully.

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Search Code: 75239
Published: June 24, 2014
Last Revised: June 24, 2014

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