Incident and Problem Management – Phase 3: Engage in Proactive Problem Management

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Use data sources like event management and intuition to open problem tickets before any service is degraded or interrupted. This phase will take you through the following activities:

Predict problems.

Communicate the importance of proactivity.

Use this phase as part of the full blueprint, Incident and Problem Management.

View the Complete Blueprint:

Incident and Problem Management

Don’t let persistent problems govern your department.

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