Develop a standard operating procedure for critical incident management and problem management. Read this Executive Brief to:
- Understand why incident and problem management is critical to IT's success.
- Learn why critical incident and problem management can be difficult for service desk managers and upper tier support, as well as incident and problem managers.
- Understand Info-Tech's methodology and approach to incident and problem management.
Understand the potential gains associated with this project and the potential losses associated with inaction.