Develop a standard operating procedure for critical incident management and problem management. Read this Executive Brief to:

  • Understand why incident and problem management is critical to IT's success.
  • Learn why critical incident and problem management can be difficult for service desk managers and upper tier support, as well as incident and problem managers.
  • Understand Info-Tech's methodology and approach to incident and problem management.

Understand the potential gains associated with this project and the potential losses associated with inaction.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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