Competing priorities and high demand on IT often mean that relationship management is done in an ad hoc manner. This puts IT in a highly reactive position rather than a proactive one. This blueprint will help you successfully implement a business relationship management process from start to finish by following our three-phase methodology:
- Analyze the results of your CIO Business Vision diagnostic.
- Define the business relationship organizational design.
- Communicate and discuss the results of your CIO Business Vision diagnostic with business leaders and establish a job shadowing program.
Relationship management is the #1 driver of business satisfaction with IT. By following the steps outlined in this blueprint, you can increase overall satisfaction with IT by 10%.