The first step in improving satisfaction and relationships is measurement. Design your business relationship management program based on the business’ current level of satisfaction with IT and your current maturity level. This phase will take you through the following activities:

  • Launching the CIO Business Vision survey.
  • Identifying your current and target state maturity levels.
  • Identifying the target state metrics for business relationship management.
Use this phase as part of the full blueprint, Improve Business Satisfaction by 10% Through Business Relationship Management.

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Improve Business Satisfaction by 10% Through Business Relationship Management

Relationship management is the #1 driver of business satisfaction with IT.

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Search Code: 79323
Published: December 14, 2015
Last Revised: December 14, 2015

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