As your IT group develops and evolves, you begin to experience excess capacity, superior capabilities, and peers (typically within your larger organization) that require similar IT services. This blueprint will facilitate the transition to a shared services model through the following steps:

  • Assess the opportunity to provide value to your customers and analyze their service requirements.
  • Prepare your people, processes, and technology to be able to support the shared services model.
  • Monitor and continuously improve the shared services model on an on-going basis.

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Implement a Shared Services Model

Look before you leap; assess your internal capabilities and develop a careful plan before adopting a shared services model.

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