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End-user adoption trends indicate that companies already consider on-demand Customer Relationship Management (CRM) to be a viable option to meet their CRM needs. As a result, the CRM project lifecycle is being impacted by this new delivery model.

This research note discusses the impact of the on-demand delivery model specifically on CRM implementation, including:

  • A discussion of the key points that enterprises should consider before creating implementation plans for on-demand CRM.
  • Specific recommendations for business and IT staff for implementation of on-demand CRM applications.

Understand the impact of SaaS on CRM to achieve successful on-demand CRM implementations.

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