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Executing a wireless support plan is more complex than creating it. In fact, just knowing how and where to begin can generate uncertainty and internal debates. Off-premise wireless services are especially difficult to support because IT has minimal control over the networks and the providers. However, implementing best practices in the following support areas can offset this situation:
- Problem reporting and tracking.
- Device training & management.
- Ongoing business unit needs analysis.
There are many facets to wireless support, but an initial focus on the above areas can eliminate many problems. It also helps IT provide key support functions to their business units and helps validate the quality of service that wireless providers actually deliver.