Service is playing a more important role in many enterprises. Help desks are no longer isolated to IT and alternative vendors have stepped up with solutions that address cross-enterprise needs. Software-as-a-Service (SaaS) solutions now offer a viable alternative to the traditional on-premise delivery model.
The following award-winning solutions are evaluated:
- EnterpriseWizard SupportWizard
- Soffront CRM
Engage in some outside-the-box thinking about help desk solutions that can deliver benefits across the enterprise.