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Service is playing a more important role in many enterprises. Help desks are no longer isolated to IT and alternative vendors have stepped up with solutions that address cross-enterprise needs. Software-as-a-Service (SaaS) solutions now offer a viable alternative to the traditional on-premise delivery model.

The following award-winning solutions are evaluated:

  • EnterpriseWizard SupportWizard
  • Soffront CRM
  • Kayako
  • Zendesk

Engage in some outside-the-box thinking about help desk solutions that can deliver benefits across the enterprise.

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