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Help desk software solutions promise to improve service efficiency and lower staffing costs. While automation can play a critical long-term role in developing a cost effective service orientation, it does not help an IT manager looking to solve immediate staffing issues. Use these "tech-free" best practices to improve help desk staffing today.

The Big Leagues or the Minors?

Does your help desk advocate a strong service orientation with demanding service level agreements (SLAs), or is it a stepping stone into higher profile IT jobs?

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1 Comment

  • Missing comment
    Dale Sanders | 12-09-2010

    Very nice article my friends!


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