Help Desk Software: Self-Serve Features Maximize Efficiency


Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

One of the primary objectives of a help desk software solution is to improve the service desk's operational efficiency. Choose a product with self-service features to streamline incident resolution and reduce call volume by as much as 15%.

Types of Self-Service

Most of the leading help desk software packages now offer integrated self-service. This term can mean different things in different products. There are two levels of self-service available:

Hide Details

Search Code: 1924
Published: February 6, 2007
Last Revised: February 6, 2007

Related Content

GET HELP Contact Us
×
VL Methodology