One of the primary objectives of a help desk software solution is to improve the service desk's operational efficiency. Choose a product with self-service features to streamline incident resolution and reduce call volume by as much as 15%.

Types of Self-Service

Most of the leading help desk software packages now offer integrated self-service. This term can mean different things in different products. There are two levels of self-service available:

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Search Code: 1924
Published: February 6, 2007
Last Revised: February 6, 2007


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