Service configuration management is about more than change management. Read this Executive Brief to:

  • Understand why configuration management is critical to IT's success.
  • Learn why CMDBs can be difficult for IT.
  • Identify pre-requisites to building a CMDB.
  • Understand Info-Tech's methodology and approach to developing a service-based configuration management.

Being highly effective at configuration management means that you're more likely to be highly effective at almost all IT processes.

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Harness Configuration Management Superpowers

Build a service configuration management practice around the IT services that are most important to the organization.

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