Service configuration management is about more than change management. Read this Executive Brief to:
- Understand why configuration management is critical to IT's success.
- Learn why CMDBs can be difficult for IT.
- Identify pre-requisites to building a CMDB.
- Understand Info-Tech's methodology and approach to developing a service-based configuration management.
Being highly effective at configuration management means that you're more likely to be highly effective at almost all IT processes.