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As business communications, user collaboration, and customer contact technologies and scenarios continue to evolve, IT leaders must take a more critical view of current and future needs when it comes time to assess a new phone system purchase. Breaking the trend and initiating a transition to a more versatile communications services model may ultimately draw greater value from total communications spend while improving enterprise agility and efficiency.

This research note explores:

  • Communications services as an IT cost reduction target area.
  • Five signs that a new phone system may not be an optimal investment.
  • Key optimization opportunities and planning recommendations.

Mitigate the risk of investing in a high overhead and potentially underutilized on-premise telephony solution by conducting the necessary due diligence with respect to current and future collaboration and customer contact needs.

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