This tool is an essential starting point for your service management transformation and will help you understand your current state in the four predefined service management process pairings. The results will:

  • Indicate your overall maturity.
  • Indicate your maturity for individual processes.
  • Identify which processes you need to improve.

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Search Code: 80859
Published: October 1, 2015
Last Revised: October 1, 2015

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