Establish a Service Metrics Program That Meets Business Needs – Phase 2: Define Metrics Program Objectives


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Implement a metrics program that not only monitors and addresses performance of IT services, but also demonstrates the value of IT to the business.

Use the activities in this phase to:
  • Assess how well the current metrics program is meeting business needs and the maturity of the program
  • Identify current and future business and IT stakeholders
  • Determine high level goals and requirements of business and IT stakeholders for the metrics program
  • Identify any unmet goals and requirements
It’s not enough to simply meet the business objectives, you also need to optimize metrics maturity to most efficiently collect the right metrics. 

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Search Code: 77626
Published: May 25, 2015
Last Revised: May 25, 2015

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