Establish a Service Metrics Program That Meets Business Needs – Executive Brief

A service metrics program can be used to demonstrate the value of IT to business stakeholders, to identify trends and proactively adapt to changing business environments, and to continuously improve on service delivery.

Read this executive brief to:
  • Understand why a service metrics program must be customized to the organization's needs.
  • Determine what makes an effective metrics program.
  • Assess your organization's fit for this project blueprint.
  • Find the right leader to see the project through to completion.
Implement a metrics program that not only monitors and addresses performance of IT services, but also demonstrates the value of IT to the business. 

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Search Code: 77621
Published: May 25, 2015
Last Revised: May 25, 2015

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