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Info-Tech recently conducted a series of interviews with clients working on enterprise application projects. These interviews demonstrate that when IT empowers the business to model processes, while providing facilitative and technical assistance, application projects tend to be more successful. In this research note, learn about:

  • Why business stakeholders and staff may resist new enterprise application projects and business process modeling.
  • Best practices to alleviate fears, educate the business, and successfully elicit participation in process modeling and change.
  • How to deal with business stakeholders that continuously impede IT's best efforts in process modeling.

Info-Tech's research finds that user-driven business process modeling leads to more successful enterprise application projects, but the users have to be on-side for this to happen.

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