End-User Support Cost Reduction Assessment Tool


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This tool is designed to help organizations determine their top tactics for cost reduction within the end-user support service area. The tool includes guidance such as:

  • Area Recommendations. Specific tactics to reduce costs and an explanation as to why each recommendation is appropriate for the organization.
  • Savings and Time Frame. The relative amount of savings and the time frame in which the tactic can be implemented.
  • Mitigating Risks and Challenges. Methods to overcome the obstacles that may accompany the recommended tactics.

The tactics provided in this tool are a starting point for organizations seeking to reduce their IT end-user support services costs.

 

This downloadable tool is associated with the research note, “Reducing Cost-to-Serve: End-User Support Services.”

2 Comments

  • Missing comment
    Jeff Heverling | 03-19-2010

    This tool appears to be broken in Q2

    • 9eb6a2810126f534ebf65557616f34d1 comment
      Info-Tech Research Group | 10-21-2011

      Thank you for your comment. Please note that this is a progressive tool where the answers to questions on one tab change the questions that appear on the next one. Complete Questionnaires 1, 2, and 3 in the order that they appear.

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