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This tool is designed to help organizations determine their top tactics for cost reduction within the end-user support service area. The tool includes guidance such as:
- Area Recommendations. Specific tactics to reduce costs and an explanation as to why each recommendation is appropriate for the organization.
- Savings and Time Frame. The relative amount of savings and the time frame in which the tactic can be implemented.
- Mitigating Risks and Challenges. Methods to overcome the obstacles that may accompany the recommended tactics.
The tactics provided in this tool are a starting point for organizations seeking to reduce their IT end-user support services costs.
This downloadable tool is associated with the research note, “Reducing Cost-to-Serve: End-User Support Services.”