IT managers are responsible for the experiences of internal customers within the organization. The quality of service provided by the IT department to internal customers directly influences the service level the organization is able to provide to its external customer base. Know where you stand with your customers - gauge internal customer satisfaction with this sample survey from Info-Tech.
End-User Satisfaction Survey
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IT Leadership: Seize the First One Hundred Days
In IT, you only have one chance to make a great first impression.