Employee-Facing User Experience: What's the ROI?


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Small enterprises that invest in user experience engineering (UXE) for an employee-facing application or Web site can expect to see a return in several of the following ways:

  • Enhancing employee productivity.
  • Reducing training and support costs.
  • Reducing development and maintenance costs.

This research note provides examples and calculations that make the business case for UXE.

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