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Help desk will be involved in the major aspects of implementing and maintaining enterprise mobility management (EMM) in your organization. Use this tool to:

  • Record a baseline for help desk involvement in solving mobile issues.
  • Monitor changes to the way help desk deals with mobile issues as EMM is implemented.
  • Provide a dashboard view of mobile metrics to track them over time and communicate results.

Use this tool to record help desk metrics before, during, and after a pilot test.

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Search Code: 74544
Published: March 26, 2014
Last Revised: March 26, 2014

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