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Business user training consistently ranks as one of the top concerns for IT projects. It is one of the top concerns in over 60% of e-mail archiving and ERP projects. This note is the third of three notes related to user training. It introduces criteria for evaluating programs and trainers. Specifically, this note explores four criteria of trainer competence:
- Effective trainer techniques.
- Appropriate course design.
- Suitable use of communication.
- Demonstrated sympathy for participants.
Business user training is a key concern for many IT managers. Use Info-Tech's criteria to evaluate programs and trainers and to ensure that training programs are effective.