Making changes to systems can sometimes introduce errors, thereby increasing the risk of business discontinuity. It's therefore important to ensure that IT staff members recognize that changes to computer systems tend to destabilize them.
Most developers would agree that there will be at least some systems errors attributable to the changes that were not captured and resolved during the acceptance testing phase. Use these downloadable tools from Info-Tech in tandem to help document changes and retrace steps in the event of system continuity failure:
- Change Control — Freezes & Risk Evaluation Policy.
- Risk Evaluation Form.
- Change Discussion Draft.
Formalizing procedures and developing documentation for any change represents a prudent response to concerns regarding all system change management.