Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Phases 1-3


Download

SAMPLE
Develop Meaningful Service Metrics to Ensure Business and User Satisfaction – Sample
OR
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Service metrics are critical to ensuring alignment of IT service performance and business service value achievement. Service metrics can also be used to reinforce positive business and end-user relationships by providing user-centric information that drives responsiveness and consistent service improvement.

Yet, many organizations implement poorly designed metrics, which drive unintended and unproductive behaviors and produce negative service outcomes. This blueprint will help your organization establish metrics that meet the needs of the business and drive desirable IT change.

Related Content

GET HELP Contact Us
×
VL Methodology