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Metrics are a powerful management tool that can be used to maintain and improve IT quality and effectiveness. Understand what metrics are and how to define a process for deploying a metrics program in your IT organization.

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Search Code: 8116
Published: July 12, 2005
Last Revised: July 12, 2005

1 Comment

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    Greg Fyn | 01-10-2011

    This is a good document to explain the importance of measuring IT to someone who hasn't an idea of what and why an organization should do so.


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