Organizations must move from running uncoordinated efforts within siloes to launching digital transformation initiatives organized around end-to-end journeys as experienced by stakeholders while using organizations' products and services.

This blueprint will help you establish a new operating model through these steps:

  • Identify and prioritize critical journeys as lighthouse initiatives.
  • Appoint autonomous and self-aligned launch teams.
  • Adopt a new, Agile way of working and instill a culture for success.

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Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

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