Organizations must move from running uncoordinated efforts within siloes to launching digital transformation initiatives organized around end-to-end journeys as experienced by stakeholders while using organizations' products and services.

This blueprint will help you establish a new operating model through these steps:

  • Identify and prioritize critical journeys as lighthouse initiatives.
  • Appoint autonomous and self-aligned launch teams.
  • Adopt a new, Agile way of working and instill a culture for success.

Also In

Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

Related Content

Social

1 Download

Design a Customer-Centric Digital Operating Model Sample
OR
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019