Trial lock

This Research is for Members Only

Not a member? Unlock a free sample of our research now!

Already a member?

Sign in now

This phase of the blueprint, Design a Customer-Centric Digital Operating Model, will help you identify and prioritize critical journeys for your organization. This phase will help you:

  • Build a detailed taxonomy of critical journeys for customers, employees, and partners, and of internal processes for the organization.
  • Identify one or two journeys as lighthouses.
  • Draft a roadmap with a broader journey set.

Also In

Design a Customer-Centric Digital Operating Model

Putting the customer at the center of digital transformation.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.