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The customer’s persistent management of the SLA and co-location relationship is essential for an ongoing successful engagement. The organization should conduct an annual contract assessment to review the co-location agreement and track vendor performance.

This checklist provides review points for:

  • Primary co-location site availability,
  • Monitoring & technical support of the primary facility,
  • Facility access,
  • Hardware configuration,
  • Software configuration management,
  • Server availability,
  • Change management processes, and
  • Facility maintenance.

Use this checklist to ensure ongoing success in the data center co-location engagement.

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