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The Info-Tech Research Group recently completed a comparison of five market-leading Customer Relationship Management (CRM) solutions. Each solution was targeted specifically towards small enterprises. One of the evaluated products was SugarCRM. The evaluation examined specific strengths and weaknesses to determine to what degree the product would make a good choice for a small enterprise implementing CRM.

This research note outlines several key points, including:

  • SugarCRM's position in the spectrum of CRM offerings.
  • A description of the SugarCRM solution.
  • SugarCRM's relative product strengths and challenges.

SugarCRM is a solid suite of small enterprise CRM tools that provide value to buyers at an affordable price. It is available as an on-premise solution, on-demand, as a turnkey CRM appliance, or as a less functional free open source application. Our evaluation indicates SugarCRM is a good choice for small enterprises looking to implement CRM.

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