Denote the gaps from the current to target state, create a list of transition options, and assess them to come up with a finalized list of transition initiatives. This phase will take you through the following activities:

  • Gaps
  • Transition options
  • Transition initiatives

Use this phase as part of the full blueprint, Create a Customer-Centric Digital Strategy.

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Create a Customer-Centric Digital Strategy

Harness the power of digital to transform your customer interactions.

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Search Code: 80401
Published: April 12, 2016
Last Revised: April 12, 2016

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