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When IT resources are in limited supply, demand on those resources from the business can quickly create strain. When economic conditions go south, circumstances only worsen. Management insight into IT supply and demand brings an element of control to the table that maximizes available resources.

This research note investigates several areas of IT Demand Management (ITDM), including: 

  • A clear definition of ITDM and the dynamics of supply and demand. 
  • ITDM pitfalls and the sources of workload stress on IT. 
  • Critical elements for ITDM success. 
  • Recommendations for ITDM implementation.

Small IT shops enjoy little wiggle room in the face of changing business needs. Learn how to forecast and control demand now to set a strong foundation for business-IT relations going forward.

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