Continual Improvement Plan

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Use this template as a master copy for your continual improvement plan efforts. Record key data and metrics as you progress through each initiative, and use it as a reference to ensure your project stays on track. This template includes the following sections:
  • Purpose and Mission
  • Vision and Strategy
  • Roles and Responsibilities
  • CSIs, KPIs, and Metrics
  • CSI Register
  • Action Plan

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Build a Continual Improvement Plan for the Service Desk

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