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For the ILM policies and procedures to be effective, employees must understand the purpose of them as well as the details relevant to their position. Developing a communication and training plan is the best way to ensure a clear and concise message reaches the intended audience.

Elements of the communication plan include:

  • Audience
  • Message
  • Objectives
  • Medium
  • Creator
  • Timing/Frequency
  • Owner
  • Feedback Mechanism

Elements of the training plan include:

  • Scope
  • Purpose
  • Audience
  • Materials Needed
  • Responsible for Materials Creation
  • Responsible for Delivery
  • Timing/Frequency
  • Testing Method
  • Feedback Mechanism

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