Communication is consistently cited as one of the key engagement issues for staff, yet many managers and leaders believe that their communication is effective. Stopping to consider how effective your communication is, and about the information being provided, is rarely seen as a top priority, however, the impact is immense.

Use this storyboard for a step-by-step process for identifying current and target state metrics, identifying key tactics for improving communication to limit communication confusion and improve email communication, and identifying a process to review and iterate on tactics.

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