More small enterprises today are viewing hosted VoIP as a flexible and cost effective way to realize the benefits of IP communications and convergence while avoiding the investment and management burden of a premise-based phone system. However, because of the plethora of hosted VoIP options available today, organizations will need to conduct a thorough and comprehensive analysis of any potential service providers.
This research note includes:
- An overview of the hosted VoIP market.
- Key selection criteria for evaluating service providers.
- Important additional questions that enterprises must address.
A comprehensive analysis of potential vendors is essential for identifying a viable hosted VoIP provider.