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The non-profit housing association offers low cost rental and co-ownership accommodations to over 20,000 people in the UK. To provide efficient and good quality services to its residents, the association depends heavily on IT's support in rental application processing, rent account management, household repair request maintenance, and Web site hosting.
The IT department by and large uses mainstream, off-the-shelf applications for day-to-day operational tasks. However, for customization and maintenance of these applications it looks to outsourcing vendors.