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It is important to present an IP Telephony (IPT) business case that examines the financial impact on the business as well as the soft benefits gained by the technology. Even after meticulous financial analysis is completed, some IT leaders still struggle with obtaining approval to move forward with the deployment of IPT.
Info-Tech recently spoke with a municipal government organization during a series of interviews based on the implementation of enterprise communications. This organization has 23 IT staff responsible for supporting 1200 end users.