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Many enterprises benefit substantially by completing a technology pilot before signing a service provider’s contract. However, the test must include measureable objectives and ensure business unit requirements are met. Here are the recommended actions needed to successfully complete a pilot test based on the experiences of one medium-sized IT group:

  • Construct the test document and validate it with participants.
  • Break the pilot test into a series of clear action items.
  • Assign a project leader to track testing and coordinate tasks.
  • Test key SLA guarantees to ensure they are achievable.

It is not atypical for a technology choice to pass enterprise technical requirements but still fail to provide the requisite business benefits. As a result, Company Y focused on ensuring the pilot met their technical needs and supported their new video applications.

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