Understanding end-user attitudes toward IT services is essential for establishing a baseline for the metrics program and for improving the overall quality of IT services as a whole. This IT satisfaction survey offers a series of sample questions that an IT department may wish to present to its user base.
- The result of this survey should be used as a baseline for your project metrics.
- Periodically conduct the satisfaction survey to monitor IT's perception within the organization.
Ensure the results of the survey are shared and recommendations are acted on to maintain IT's credibility with users. Use this template in conjunction with the project blueprint, Establish a Service Metrics Program That Meets Business Needs.