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Info-Tech’s Business Process Improvement Playbook provides a number of sections that you can populate to provide direction for process improvement practitioners. Sections provided include:

  • BPI Framework Overview
  • Organizational Context
  • Process Improvement Guiding Principles
  • Process Control Pain Points
  • Project Charter
  • Discovery Procedures
  • Analysis Procedures
  • Design Procedures
  • Implementation Procedures

Use this template to define procedures for how business process improvement should be conducted at your organization.

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Create a Winning BPI Playbook

Don’t waste your time focusing on the “as is.” Focus on the improvements and the “to be.”

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