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In early 2008, Info-Tech conducted interviews with clients engaged in enterprise application planning. A central topic in these interviews was pre-implementation business process modeling. Successfully limiting consultant involvement to facilitation, education and assistance tends to produce more success in process modeling. Before engaging consultants for application projects, use this note to learn:

  • Why consultants shouldn't lead business process modeling and design.
  • How consultants foster a philosophy of improvement and stop silo thinking.
  • How consultants can provide formal documentation.
  • How to pick the right consultant and stipulate overall involvement.

Small IT departments that empower users to drive process modeling and do the real work of mapping provides the business with more valuable results, as well as more appropriate diagnoses and solutions for existing issues.

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