Hiring the ideal help desk analyst is not a simple exercise. Technical skills must be matched by an innate ability to deal with people in highly stressful situations. Take the time to identify this seemingly disparate skill set to minimize staff turnover and maximize the team's effectiveness.
The Perfect Staffing Conundrum
Most IT roles are relatively easy to fill. Managers must match the skill set to the anticipated business need, then oversee the new employee's performance to ensure they remain sufficiently skilled to deliver.