Build an ITSM Tool Implementation Plan – Phase 4: Deploy, Monitor, and Maintain the ITSM Tool


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The deploy phase of the implementation project will help you develop a plan to train your staff and end users on the new tool, and then transition to the new tool and deploy it successfully. This phase will take you through the following activities:

  • Develop a communications and training plan for the tool and any new processes to be introduced alongside the tool.
  • Build a deployment plan to manage the transition and release of the tool.

Use this phase as part of the full blueprint, Build an ITSM Tool Implementation Plan.

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Search Code: 80295
Published: December 7, 2015
Last Revised: April 5, 2016

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