The build phase of the implementation project will help you design and build your ITSM tool to support your service desk processes, and then test the solution before deployment. This phase will take you through the following activities:
- Use the Implementation Checklist to ensure you've completed all necessary tasks decisions to build your solution.
- Develop a testing plan to ensure the tool will meet functional and user requirements of the solution.
Use this phase as part of the full blueprint, Build an ITSM Tool Implementation Plan.