Build an ITSM Tool Implementation Plan – Phase 2: Organize the Approach and Resources

Author(s): Michel Hebert, Natalie Sansone

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The organize phase of the implementation project will help you define your implementation strategy and phases, and allocate and organize the resources needed to complete the project. This phase will take you through the following activities:

  • Develop an RFP to hire professional services to assist with the implementation.
  • Break the project down into tasks and assign resources and timelines to each project task.

Use this phase as part of the full blueprint, Build an ITSM Tool Implementation Plan.

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