Build a Service Desk Consolidation Strategy – Phase 1: Develop a Shared Vision

Author(s): Natalie Sansone, Michel Hebert

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Engage stakeholders to develop a vision for the project and comprehensively assess existing service desks. This phase will take you through the following activities:

  • Identify and engage key stakeholders.
  • Develop a vision to give the project direction.
  • Conduct a full assessment of each service desk.

Use this phase as part of the full blueprint, Build a Service Desk Consolidation Strategy.

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